As a result of the activation of the State of Alarm in Spain, Italy and other countries for the prevention and control of the COVID-19 virus, and following the public health recommendations, Logitravel Group is taking extraordinary measures to assure the health of our staff and customers.
Sadly this means, Logitravel Group has been forced to close its offices and make available to all the workforce the option of working from home, including the departments that provide customer service and reservation management. We give our full support and join the campaign with the desire to contribute our grain of sand to stop the spread of this dreadful disease.
For this reason and due to the notable increase in requests we are receiving from our clients with affected reservations, we apologize and ask that you are understanding that it is possible that our response times may not be as agile as we like them to be under normal conditions. We are giving priority to the most immediate reservations and we appreciate your patience and understanding at this time.
Due to the changing environment we are currently working in, with change and cancellation policies varying by provider and destination, and by the hour – it is not possible to provide more detailed information.